Terms & Conditions

Please take some time to read the terms and conditions below before using the website.

By using the website you’re agreeing that any activity is subject to the following terms and conditions and applicable law. If you do not agree to the terms and conditions set out, please refrain from using the website.

Prices

other kids ltd reserve the right to amend prices at any time without prior notice.

In the event that Other Kids Ltd and/or other branded item is mistakenly listed at an incorrect price, Other Kids Ltd reserves the right to refuse or cancel any orders placed against the incorrect price listing.

Other Kids Ltd reserves the right to refuse or cancel any such orders, irrelevant of which stage the transaction has reached. In the event that Other Kids Ltd has taken payment, the full amount will be refunded via the original payment method.

 

Delivery & Returns Information for online purchases

All items are posted 2nd class signed for, unless you have stated otherwise and chosen the express delivery option.

If you wish to return an item(S), the refund request must be made within 7 days of receiving the item(S) and sent back to us within 14 days of receiving the item(S).

please email info@otherkids.co.uk to inform us of the return.

All items must be returned unworn, undamaged & in their original condition.

items must be in original packaging with all original labels still attached.

we advise that you use a registered service for the return and that you retain proof of posting should an item go missing.

we are not responsible for items that do not reach us and are not obliged to provide a refund should an item not arrive.

All packages should be returned to the following address:

Other Kids Returns, 42 Belfairs Drive, Leigh-on-Sea, Essex, SS9 3AA

Original postage costs are non-refundable.

please note that we are not responsible for return postage costs.

upon receipt of your item(S), you will receive a confirmation email. you can expect refunds to be processed within a 7 day time frame via your original method of payment.

Other Kids Ltd reserves the right to refuse the return of items if they do not meet the conditions outlined above.

faulty goods

if you receive an item that you believe to be faulty, then please contact us immediately either by email to info@otherkids.co.uk or by telephone - 07915 646954.

 

Complaints

I strive to ensure your shopping experience is enjoyable.

If you’re unhappy with any part of your experience, please let me know why & I will do my best to resolve any issues.

Please send your feedback to:
info@otherkids.co.uk

Contact

108 leigh road

leigh-on-sea, ss9 1bu

 

info@otherkids.co.uk

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